Notice, takedown and complaints
Tell us about something we have published that should not be there. You do not need an account.
Last updated: 23 August 2026
Before you send this
This form goes straight into the queue our moderators work. It is the right route for a review you believe is unlawful, defamatory, or contains personal data about you or someone else — and it is also the route for appealing a decision we have already taken.
Not on its own a ground
A poor rating is not, by itself, a reason to remove a review. Neither is disagreeing with it, nor thinking it unrepresentative. If that is the objection, the right of reply will serve you better and is free for every verified institution. The review guidelines set out exactly what does get removed.
What happens next
A person reads it — not a filter. You get a written answer with reasons, whichever way it goes, at the address you give below. We aim to answer within five working days, sooner where the notice is about personal data. If we decide against you and you disagree, reply to that message and a second person will look at it.
The other side gets a say
An institution has the right to reply to any review about it, and where we act on a notice about published content the author is told what happened and can appeal. That is deliberate: a takedown process that only one party can see is one that gets used as a tactic.